Refund policy
RETURNS, REFUNDS AND EXCHANGES POLICY
Items sent back to us without first contacting us will not be accepted.
Returns must be made within 7 days from date of delivery.
We want you to be 100% happy with your purchase! If this isn’t the case, simply return any unused products.
Please select the products very carefully and ensure that it is the correct product for you. We are not obligated to provide refunds or exchanges on products where the incorrect selection has been made by the customer. Please select your order carefully and if you are unsure, please contact us at sales@fabsupply.co.nz.
FAB SUPPLY & CO DO NOT ACCEPT ANY RETURNS OR REFUNDS BASED ON CHANGE OF MIND OR ANY ISSUES ARISING FROM IMPROPER INSTALLATION OR USE.
WARRANTIES
We know how frustrating it is receiving a faulty product which does happen from time to time.
Please email sales@fabsupply.co.nz with as much information as you can about the fault so we can get it resolved for you. If you receive a faulty or defective item you are eligible for a repair, replacement, or refund at the discretion of Fab Supply & Co and we will comply with all obligations under the Consumer Guarantees Act 1993.
Manufacturer warranty periods and availability of items for repair or replacement is at the manufacturers discretion and not controlled by Fab Supply & Co.
EVERLAST WELDERS AND PRODUCTS WARRANTY
Everlast Welders offer one of the longest warranty periods on the market, but there are conditions which you need to be aware of. Please check the details by reading the EVERLAST WARRANTY DOCUMENT.
RETURNS PROCEDURE
If you would like to return or exchange your item(s) please email sales@fabsupply.co.nz.
All returns are at the discretion of Fab Supply & Co. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will also need the receipt/order confirmation for proof of purchase.
If your return is accepted a restocking fee of up to 30% of your order value will apply at our discretion advised at time of return. The customer will be required to cover return freight costs. We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. If payment that was used is PayPal or Afterpay a 5% fee will also be deducted from the refund for the commission fee these companies use. Please remember this can take some time for a bank or credit card company to process and issue the refund. If your return is declined then you will have 30 days to collect, organise or pay for return shipping of the item back to you, otherwise it will be destroyed.
SHIPPING
All shipping costs are non-refundable. Please use tracked courier services when sending items back to us to ensure safe and documented delivery. Fab Supply & Co takes no responsibility for any items LOST OR DAMAGED during return. If we receive the item damaged, a refund or exchange will not be issued. Original shipping charges are nonrefundable and if you are exchanging the item(s) a new shipping charge will be applied.
You as the customer are responsible for paying for your own shipping costs for returning your item. If you receive a refund the cost of return shipping will be deducted from your refund.
For any return, refund, or exchange questions you can always contact us at sales@fabsupply.co.nz.
DAMAGED OR DEFECTIVE ITEM
DO NOT SIGN FOR OR ACCEPT YOUR PARCEL IF IT LOOKS TO BE DAMAGED FROMCOURIER/SHIPPING SERVICES – OR USE THE “AUTHORITY TO LEAVE” OPTIONS.
All items shipped match the condition of our product descriptions. Please inspect your order upon receiving. If the item arrives damaged chances, are it was damaged on transit. If this happens contact us immediately sales@fabsupply.co.nz so we can help get this resolved and file for compensation through the courier company.